Returns

With a small team we focus daily on creating high quality products.

If you feel we did not succeed with the received product there is a possibility to return it. Maybe the item is not as expected, or you want to exchange it for a different size?

Return Instructions
1. Wright your ordernummer and name on a paper and add it to your package
2. Send the package via a shipping company of choice
3. Return cost are for own account
4. Send package with tracking and save the code

Return adress:

Basicforkidz
Transistorstraat 151
1322 CN Almere
The Netherlands

When a product shows factory defects or if we shipped the wrong color/size, we will pay for the shipping costs in the form of a refund. In all other cases you will have to pay for the shipping costs of the returned good(s).

 

Requirements:
– Orders may be returned within 14 days of receipt
– Accessiores and sale items can’t be returned
– Items must be unworn, unwashed and the original tag must be attached
– Save the shipping receipt
– For more information contact: customercare@houseofbasicz.com

If applicable a refund or credit memo will be issued within 8 working days. In case of an exchange, if the desired product is not available you will receive a credit memo.